Refund, Return & Exchange Policy

At Salammal Silks, every saree is carefully inspected and packed before dispatch. As our sarees are individually selected and packed for each order, we follow a strict No Return, No Exchange and No Refund policy.

No Return, No Exchange, No Refund

Once an order has been placed, it cannot be cancelled, returned, exchanged or refunded for reasons such as change of mind, colour preference, material preference, design preference, or any other personal preference.

This policy applies to all orders.

Damaged or Defective Products

In the unlikely event that a product is received damaged or defective, the customer may contact us within 24 hours of delivery.

After verification, Salammal Silks may offer a replacement, exchange or refund, depending on the nature of the issue.

Unboxing Video is Mandatory

For any claim relating to damage or defect, a continuous, unedited unboxing video is mandatory.

• The video must clearly show:
• The unopened package before opening.
• The shipping label and package condition.
• The complete opening of the package.
• The product immediately after it is removed from the package.

Claims without a valid unboxing video may not be considered.

Condition of the Product

The product must remain unused and in its original condition and packaging.

We cannot consider claims where the product has been:

• Used or worn.
• Washed or altered.
• Damaged after delivery.
• Modified or altered at the customer's request.

This includes, but is not limited to:

• Fall and pico
• Blouse cutting
• Blouse stitching
• Tassels
• Edging or other alterations
• Separation of an attached angavastram from a dhoti at the customer's request
• Any other alteration or modification requested by the customer

Verification

Once we receive the claim and supporting evidence, our team will review the issue. If the claim is approved, we will determine the appropriate resolution based on the nature of the issue, which may be a replacement, exchange or refund.

Please do not send the product back without receiving instructions from Salammal Silks.

Delivery Delays

Once an order has been dispatched, delivery is handled by our courier partners.

Delivery timelines are estimates and may vary due to circumstances beyond our control, including courier delays, weather conditions, operational disruptions, customs clearance or other logistical issues.

Salammal Silks is not responsible for delays caused by the courier or customs authorities for either domestic or international shipments.

International Orders

For international orders, any applicable customs duties, import duties, VAT, taxes or other charges imposed by the destination country are the responsibility of the customer.

Such charges are not included in the product price unless specifically stated at the time of purchase.

Customers are responsible for complying with the import requirements applicable in their destination country.

Important

All damage or defect claims must be reported within 24 hours of delivery.

Claims reported after 24 hours will not be considered.

For assistance, please contact us at:

Email: sales@salammalsilks.com
Phone: +91 7449 7449 89